Effective date: March 18, 2025 · AppTrack.In
AppTrack's Growth plan uses a prepaid wallet model: you top up your wallet and conversions are deducted at $0.004 per conversion. Credits do not expire. Amounts already consumed by recorded conversions are generally non-refundable, subject to the exceptions below.
The Free plan involves no charges, so no refunds apply.
Technical error: if a platform bug causes conversions to be recorded incorrectly, we will issue credits after verification. Duplicate charges: duplicate payment-method charges for the same top-up will be refunded in full within 7 business days. Unused credits on account closure: wallet balances of ₹500 or more are refunded within 30 days of account termination. Extended outage: service disruptions exceeding 24 continuous hours affecting core features qualify for pro-rated credits.
Refunds are not available for: conversions recorded correctly per your configuration; wallet top-ups you later regret; balances below ₹500; issues caused by SDK misconfiguration on your side; fraud events we blocked; or accounts terminated for Terms of Service violations.
Email hello@apptrack.in with the subject line “Refund Request”, including your account email, the reason, the transaction ID, and any supporting documentation. We respond within 2 business days and resolve requests within 7 business days.
Approved refunds are returned to the original payment source within 5–10 business days, or as wallet credit if you prefer.
Refunds for Enterprise customers are governed by the terms of their individual contracts.
Changes to this policy are announced at least 7 days in advance via email or the dashboard.
For any billing or refund questions: hello@apptrack.in
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